Interpersonal
Skills
This two day course develops the delegates to develop advanced consultancy and project
related skills on a course that uses innovative role play
exercises to allow delegates to practice skills in a 'safe'
environment.
Booking:
Contact
us
Where:
Course Venue
When:
Schedule
Who Should Attend ?
The
Benefits of Attending
-
A
company culture of people development and "can do"
attitude;
-
Personnel
that communicate effectively and confidently;
-
Increased
job satisfaction of employees leading to higher rates of staff
retention;
-
Avoid
employee tensions;
Interpersonal
Skills - Course Synopsis
|
1. |
Personal
objectives |
2. |
Self
assessment |
3. |
Listening
skills |
4. |
Feedback
skills |
5. |
Introduction
to Behaviours |
6. |
Assertiveness
skills |
7. |
Influencing
skills |
8. |
Power
and influencing
|
9. |
Conflict
handling |
10. |
Conclusions |
|