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Course - Programme Management
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Handling Conflict

This one day course supports delegates to better deal with conflict they may experience in the work place.

Booking: Contact us

Where:    Course Venue

When:     Schedule


Who Should Attend ?

  • Personnel who do (or will) come into situations the work place that cause conflict

  • Personnel wishing to develop their  inter personal skills

  • Personnel who want to become more effective and help others develop

The Benefits of Attending

  • A company culture of people development and "can do" attitude;

  • Personnel that communicate effectively and confidently;

  • Increased job satisfaction of employees leading to higher rates of staff retention;

  • Avoid employee tensions;

  • A business that pro-actively develops staff for the future.

 

Handling Conflict - Course Synopsis
1. Types of conflict
2. The causes of difficult behaviour
3. Behaviour vs attitude
4. Assertiveness skills
5. Role play and giving feedback
6. Receiving criticism assertively
7. Managing conflict - self assessment
8. Conclusions