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No. 04704560
 


Dealing with Difficult People

This one day course supports delegates to better deal with different types of people they may experience in the work place.

Booking: Contact us

Where:    Course Venue

When:     Schedule


Who Should Attend ?

  • Personnel who do (or will) come into situations the work place that cause conflict

  • Personnel wishing to develop their  inter-personal skills

  • Personnel who want to become more effective and help others develop

The Benefits of Attending

  • Develop the skills to cope confidently and effectively when dealing with difficult people;

  • Understand the reasons for difficult behaviour;

  • Improved communication skills through understanding others;

  • Avoid employee tensions;

  • A business that pro-actively develops staff for the future.

 

Dealing with difficult People - Course Synopsis
1. Defining types of difficult behaviour
2. The causes of difficult behaviour
3. Listening skills
4. Assertiveness skills
5. Role play and practice sessions
6. Manipulation and criticism
8. Review and Conclusions